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Refund and Cancellation Policy

Thank you for shopping with Baggalútur! We want you to be completely satisfied with your purchase. Please read our Refund and Cancellation Policy carefully to understand your rights and options regarding your order.

Definitions

  • Company: When this policy mentions "Company," "we," "us," or "our," it refers to Baggalútur.

  • Customer: Refers to the individual or entity that purchases products from Baggalútur.

  • Service: Refers to the sale of merchandise provided by Baggalútur as described on our website at www.baggalutur.is.

  • You: A person or entity that purchases products from Baggalútur.

Return Policy

If you are not completely satisfied with your merchandise, you may return it within 30 days of the purchase date for a full refund or exchange, provided the following conditions are met:

  • The item must be in its original condition, unused, and with all tags and packaging intact.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

To initiate a return, please contact our customer service team at baggalutur@baggalutur.is with your order number and the reason for the return. We will provide you with instructions on how to send back your item.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above. Once we receive your returned item, we will send out the new item as soon as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made merchandise

  • Gift cards

  • Sale items (unless specified)

Cancellations

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed and shipped. If your order has already been shipped, please refer to our return policy above.

Shipping Costs

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to an error on our part (e.g., incorrect or defective item).

Contact Us

  • If you have any questions regarding our Refund and Cancellation Policy, please feel free to reach out to our customer service team at baggalutur@baggalutur.is. We are here to help! Feel free to customize any specific details such as contact information or time frames according to your business needs!

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